> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vixiai.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Help and support

> Get help with Vixi, book a walkthrough, contact the support team, and request new features from inside the course creator app.

When you have a question or an idea, Vixi gives you a few ways to reach the team and to shape what gets built next. Everything lives in the left sidebar under **Chat With Us** and **Request Feature**.

## Where to find help

Open the left sidebar in the course creator at `https://create.vixiai.co`. Two items take you to everything in this page:

<CardGroup cols={2}>
  <Card title="Chat With Us" icon="life-ring">
    Get help, book a walkthrough, or email the support team.
  </Card>

  <Card title="Request Feature" icon="lightbulb">
    Suggest a feature and upvote ideas from other creators.
  </Card>
</CardGroup>

## Get help and contact support

Select **Chat With Us** in the sidebar. The page heading reads **We've got your back!**, and you'll see your support options. You can also reach everything directly with the links below.

<CardGroup cols={2}>
  <Card title="Book a demo" icon="calendar" href="https://calendly.com/alzahabi-vixiapp/30min">
    Grab a 30-minute walkthrough of the AI course maker.
  </Card>

  <Card title="Email support" icon="envelope" href="mailto:support@vixiai.co">
    [support@vixiai.co](mailto:support@vixiai.co)
  </Card>
</CardGroup>

### Book a demo

Select the **Book a demo** card to open a [scheduling page](https://calendly.com/alzahabi-vixiapp/30min) in a new tab and pick a time. The call runs about 30 minutes, and the team walks you through the AI course maker live. This is a good fit if you'd rather be shown around than read a guide.

### Contact us

Select the **Contact Us** card to open a short pop-up with the support email address, [support@vixiai.co](mailto:support@vixiai.co). Send an email to that address and the customer support team will respond.

<Steps>
  <Step title="Open the support page">
    Select **Chat With Us** in the sidebar.
  </Step>

  <Step title="Open the contact pop-up">
    Select the **Contact Us** card.
  </Step>

  <Step title="Email support">
    The pop-up shows the support email address — [support@vixiai.co](mailto:support@vixiai.co). Send your email there, then select **Okay** to close the pop-up.
  </Step>
</Steps>

<Tip>
  Email is the right channel for account questions, billing, anything that needs a personal reply, or a problem that the Help Center doesn't cover.
</Tip>

<Note>
  The **Book a demo** link opens in a new tab, so your work in Vixi stays open in the original tab.
</Note>

## Request a feature

Vixi has a public feature board where you can suggest improvements and vote on what other creators have asked for. Select **Request Feature** in the sidebar to open it. The board is titled **Give us your feedback**.

### Suggest something new

<Steps>
  <Step title="Open the request form">
    Select the **Request Feature** button at the top of the board.
  </Step>

  <Step title="Add a short title">
    In **Short title**, describe your idea in very few words.
  </Step>

  <Step title="Add the details">
    In **Details**, briefly describe the problem you're facing and how the feature would help.
  </Step>

  <Step title="Attach a picture (optional)">
    Use **Attach picture** to add one or more screenshots if they help explain your idea. This step is optional.
  </Step>

  <Step title="Submit">
    Select **Submit**. You'll see a confirmation that your request was added to the board. To close without sending, select **Cancel** instead.
  </Step>
</Steps>

<Tip>
  A clear title and a sentence or two about *why* you need the feature help the team understand and prioritise your request.
</Tip>

### Upvote ideas you want

Each idea on the board has an upvote button showing its current vote count. Select it to add your vote; the count goes up and the button highlights. Select it again to remove your vote. Voting tells the team which ideas matter most to creators like you.

Select **Read more** on any idea to open its full description and any attached screenshots.

### See your own requests

Select **Your requests** (under **View your requests** on the board) to see a list of the ideas you've submitted.

<Info>
  The feature board is shared across creators, so the ideas and vote counts you see reflect the whole community, not just your account.
</Info>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Which should I use — Chat With Us or Request Feature?">
    Use **Chat With Us** when you need help with something that exists today: a question, a problem, your account, or billing. Use **Request Feature** when you want Vixi to build something new or change how it works.
  </Accordion>

  <Accordion title="How fast will I hear back from support?">
    The customer support team replies to your email after you contact them. Response times aren't shown in the app, so check your email for the team's reply.
  </Accordion>

  <Accordion title="Can I attach a screenshot to a feature request?">
    Yes. The **Attachment** field in the request form is optional, and you can attach one or more pictures with **Attach picture**.
  </Accordion>

  <Accordion title="Will I be told if my requested feature gets built?">
    Vixi doesn't send a build notification inside the app today. You can track interest in your ideas on the board through their vote counts, and check **Your requests** to see what you've submitted.
  </Accordion>
</AccordionGroup>

## Related pages

<CardGroup cols={2}>
  <Card title="The course creation wizard" href="/creating/wizard">
    Build a course step by step with AI.
  </Card>

  <Card title="Add knowledge sources" href="/sources">
    Ground your course in your own material.
  </Card>

  <Card title="Avatars and voice" href="/avatars">
    Choose how your course presenter looks and sounds.
  </Card>

  <Card title="Publish and share" href="/publishing">
    Get your finished course in front of learners.
  </Card>
</CardGroup>